SOLASOLA Safety

SOLA Safety

Help & Support

Help with signing in, site access, offline Safety Plans and Field Reports in the SOLA Safety mobile app.

In an emergency

SOLA Safety is not an emergency service. In an emergency, call 911. The app’s Home screen has a Call 911 button.

Getting an account or access

SOLA Safety accounts are created by your school district; the app has no sign-up. To get an account, or access to a site you can’t see, contact your district administrator.

If the app says a site’s Safety Plan “isn’t available to you”, your district administrator manages which sites you can open.

Signing in

  • Use the same email address and password you use for SOLA on the web.
  • If you have forgotten your password, use “Forgot password?” on the sign-in screen.
  • Check that your phone is connected to the internet, then try again.
  • If you still can’t sign in, contact your district administrator.

Using your Safety Plan offline

  • The app keeps a copy of your default site’s approved Safety Plan on your phone after it has been loaded while you were connected. Profile (tap your initials at the top of the Home screen) shows whether it is available offline.
  • When you are offline, the plan shows “Offline” and when it was last synchronized.
  • Plans for your other sites need a connection.
  • To change which site is saved for offline use, open Profile and choose Default site.
  • If your access hasn’t been confirmed in the last 7 days, the app asks you to connect before it shows the saved plan.

Field Reports that are waiting to send

  • If you send a report without a connection, it is saved on your phone under “Waiting to send” on the Report tab. Nothing has reached your district yet.
  • It sends when you are back online. You can also open the Report tab and choose “Send now”.
  • A report marked “Not sent” has not reached your district. Open it to try again or to delete it.
  • Sent reports appear under “My reports” when you are online.
  • If you sign out with reports waiting, the app asks you to send them or delete them first.

Which version you have

Open Profile in the app (tap your initials at the top of the Home screen). The SOLA Safety row shows your app version. Please include it when you contact us.

Contact

For accounts, passwords managed by your district and site access, contact your district administrator first.

For anything else about SOLA Safety, email SOLA at info@solaleaders.org.